If the translation is a large project, the Project Manager’s work will include a lot of planning and locating multiple resources to ensure the turnaround time is met to the client’s satisfaction.

We’ve spoken in the past about Account Managers and how they’re important to the translation industry; so in this post we’ll focus on Project Managers and how they assist by providing excellent service to translation customers.

The Difference between Small and Large Translation Agencies

The first thing to understand is that not all translation agencies share the same business processes; some smaller agencies prefer the Account Manager/Project Manager model, with just one person of contact. In other agencies, usually larger agencies, Project Managers work in tandem with Account Managers to ensure they are provided with all the details of the work involved in the translation project. Without their operational and technical expertise, the Account Manager would not be able to provide customers with an accurate quotation.

Each document is analyzed for word count and linguistic complexity, and they communicate directly with Desktop Publishing to ensure all formatting requirements are met. And it doesn’t stop there! They’re in constant communication with linguists to use ensure that the most suitable translator, editor, and proof-reader are secured for the translation required.

Duties of the Project Manager

If the translation is a large project, the Project Manager’s work will include a lot of planning and locating multiple resources to ensure the turnaround time is met to the client’s satisfaction. It’s the Project Manager’s responsibility to lay out the project in such a way that each step is coordinated from the very beginning. It often happens that a client will alter or add text in their documents or include additional files, so for these changes the Project manager will review all additions to provide a new quotation. This ensures there are no surprises for either the translator or the client along the way.

A smooth and seamless execution of the translation, and monitoring of the project throughout the entire process, ensures that the Account Manager is always kept informed of the current status of a client’s translation. It’s this kind of teamwork that’s essential to successfully handle any project load.

With the quantity and diversity of projects received at some of the larger translation agencies, it would be impossible for Account Managers to provide the attention and level of focus to customers if they were also responsible for every small administrative and operational detail of each project. Having an experienced Project Manager with a high level of attention to detail and the ability to simultaneously manage multiple translation projects of different scopes ensures that the agency concerned is able to offer their customers high-quality customer service.

It’s All about Excellent Customer Service!

And isn’t top-quality customer service what it’s all about? Perhaps that’s why Eging Translation is a world leader in the field of translation - because we understand only too well that it’s our thousands of satisfied customers who make Eging Translation the fastest and most successful translation agency in the world.