Telephone interpreters are some of the most vitally important individuals in the language translation industry. Often considered unsung heros, they assist in facilitating countless meetings, phone calls, and other interactions between individuals who may not speak the same languages as one another. All this being said, not all interpreters are created equal, and some happen to be far more professional than others.

As individuals scrambled to sign up for Obamacare during the tail end of the enrollment period, there were bound to be problems. What many people didn’t expect, however, were exceptionally long holds, which made signing up far more difficult. The “buzz news” going around regarding the issues with signing up for health insurance includes the story of a client who was on hold for so long that the interpreter on the other end started snoring. Whether or not this was an isolated incident is beside the point — it speaks for the professional nature of some individuals in the industry.

Are Your Interpreters Working Up to Par?

For business owners, it’s exceptionally important to provide the best interpretation services possible to clients and customers. When you’re not working with the right agency, however, it’s possible to run into a variety of different issues. Some agencies, for example, aren’t exactly as careful as they should be when it comes to hiring telephone interpreters and end up hiring individuals who lack the professional experience needed to actually nail a job. In this scenario, you’re not only leaving your message open to potential errors, but you may even end up with someone snoring on the job.

Avoiding Disaster Scenarios

There are plenty of reasons to be concerned about how certain interpreters do their job, and avoiding a disaster scenario isn’t always as easy as most people would prefer. The cornerstone of doing so, however, revolves around hiring an agency that has a good reputation for providing the best telephone interpreter services in the industry. This is just one reason why it’s important to avoid hiring just any agency — you’ve got to be sure about who you’re working with.